Terms of Service
Last updated: October 2026
Acceptance
By using Vego Hub you agree to these terms. If you disagree, please discontinue use of the platform.
Booking & Cancellation
Bookings can be cancelled while in Pending status. Once confirmed, cancellations are subject to the station's policy. No-shows may result in account warnings.
Vego Team Pickup/Delivery
Pickup and delivery is operated by the Vego Team. Fees are based on distance: Rs.150 base (≤1 km) + Rs.40/km. Fee estimates are shown before confirmation.
Vehicle Condition, Accidents & Damage
Vego Team drivers record the vehicle's condition when it is collected and again when it is delivered. This record is the reference point for any damage claim. If damage occurs while the vehicle is in a Vego driver's care, Vego Hub Management will review the pickup and delivery condition records together with the driver and vehicle owner to determine responsibility. Pre-existing damage noted at pickup is not the driver's responsibility. Vehicle owners are encouraged to review the condition record shown to them at both pickup and delivery and raise any concern immediately.
Driver Payment Structure
Vego Team drivers are paid 50% of the pickup/delivery fee charged to the customer for each completed job; the remaining 50% is retained by Vego Hub as its service commission. This split is fixed and disclosed to drivers at the time they register.
Station Responsibility
Vego Hub is a booking platform. Service quality and timelines are the responsibility of the station. Disputes should first be raised with the station.
Account Responsibility
You are responsible for maintaining the security of your account. Report any unauthorised access to support@vegohub.lk immediately.
Modifications
We reserve the right to modify these terms. Continued use of the platform after changes constitutes acceptance.